Customer support not that great

I started using the app and I enjoyed it. It could use some exercise modifications for people with injuries but I still like it except for customer support. I asked a simple question a week ago so I can upgrade the app but I havent gotten an answer yet. If this is to pay for the app, it makes me wonder how it would be if you have an actual issue with it. Not happy about that.

Dr. Angely about 8fit Workouts & Meal Planner, v2.4.1